This page describes possible status event codes that are returned during the identity validation transaction workflow with Capture.

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Applies to Capture only. Does not apply to Direct.

Status event code categories

The codes are categorized as follows:

100s, 10xx. Events for transaction details, URLs, and Telesign events.

11xx Landing. Events for initialization and setup.

12xx Capture Front. Events that track the status of the frontside capture.

13xx Capture Back. Events that track the status of the backside capture.

14xx Capture Barcode. Events that track the status of the barcode scan.

15xx Biometrics. Events that track biometric policy review.

16xx Capture Selfie. Events that track the status of selfie capture.

18xx Complete. Events that track the complete page.

19xx, 20xx Failure. Events that track errors, denials, timeouts, and other drop-off events.

Postback responses and polling requests

Status event codes are returned either by a postback response or alternatively by polling requests.

Postback response (preferred) - The status_url location, as specified in the /start request body, provides a postback response endpoint. The advantage to this approach is real-time updates. Your client receives immediate notifications when events occur. This is the preferred method for gathering status event codes.
Polling requests (alternative) - The /get-status endpoint provides an alternative approach to poll for status event codes. The disadvantage to this approach is its inefficiency. Frequent requests must be made, even when no updates are available.

Example status event code log

Status event codes are returned in reverse chronological order with the newest status event code at the top of the list.

The following text shows a sample status event code log from the status_url endpoint for a one-step (barcode only) identity validation transaction workflow.

{
  "public_data": {
    "version": "3.5.8",
    "endpoint": "postback"
  },
  "private_data": {
    "transaction_id": "a6e7c62a-0af0-4a03-9662-131557613d87",
    "status": [
      {
        "event": 1800,
        "sequence": "2024-06-21 16:52:12.309000+00:00",
        "timestamp": "2024-06-21 16:52:12.309000+00:00",
        "message": "Complete - User navigates to complete page",
        "url": "{\"href\":\"https://capture.intellicheck.com/complete?token=a6e7c62a-0af0-4a03-9662-131557613d87&version=default&language=en-us\",\"protocol\":\"https:\",\"host\":\"capture.intellicheck.com\",\"hostname\":\"capture.intellicheck.com\",\"port\":\"\",\"pathname\":\"/complete\",\"search\":\"?token=a6e7c62a-0af0-4a03-9662-131557613d87&version=default&language=en-us\",\"hash\":\"\",\"origin\":\"https://capture.intellicheck.com\",\"ancestorOrigins\":{}}",
        "user_agent": "Mozilla/5.0 (iPhone; CPU iPhone OS 17_5_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/17.5 Mobile/15E148 Safari/604.1"
      },
      {
        "event": 1825,
        "sequence": "2024-06-21 16:52:11.977000+00:00",
        "timestamp": "2024-06-21 16:52:11.977000+00:00",
        "message": "Complete - User ended transaction",
        "url": "N/A",
        "user_agent": "N/A"
      },
      {
        "event": 1425,
        "sequence": "2024-06-21 16:52:10.476000+00:00",
        "timestamp": "2024-06-21 16:52:10.476000+00:00",
        "message": "Capture Barcode - /submit/barcode API call made",
        "url": "N/A",
        "user_agent": "N/A"
      },
      {
        "event": 1425,
        "sequence": "2024-06-21 16:52:09.722000+00:00",
        "timestamp": "2024-06-21 16:52:09.722000+00:00",
        "message": "Capture Barcode - /submit/barcode API call made",
        "url": "N/A",
        "user_agent": "N/A"
      },
      {
        "event": 1410,
        "sequence": "2024-06-21 16:52:02.193000+00:00",
        "timestamp": "2024-06-21 16:52:02.193000+00:00",
        "message": "Capture Barcode - Barcode is captured",
        "url": "{\"href\":\"https://capture.intellicheck.com/barcode?token=a6e7c62a-0af0-4a03-9662-131557613d87&version=default&language=en-us\",\"protocol\":\"https:\",\"host\":\"capture.intellicheck.com\",\"hostname\":\"capture.intellicheck.com\",\"port\":\"\",\"pathname\":\"/barcode\",\"search\":\"?token=a6e7c62a-0af0-4a03-9662-131557613d87&version=default&language=en-us\",\"hash\":\"\",\"origin\":\"https://capture.intellicheck.com\",\"ancestorOrigins\":{}}",
        "user_agent": "Mozilla/5.0 (iPhone; CPU iPhone OS 17_5_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/17.5 Mobile/15E148 Safari/604.1"
      },
      {
        "event": 1400,
        "sequence": "2024-06-21 16:52:02.182000+00:00",
        "timestamp": "2024-06-21 16:52:02.182000+00:00",
        "message": "Capture Barcode - User navigates to barcode page",
        "url": "{\"href\":\"https://capture.intellicheck.com/barcode?token=a6e7c62a-0af0-4a03-9662-131557613d87&version=default&language=en-us\",\"protocol\":\"https:\",\"host\":\"capture.intellicheck.com\",\"hostname\":\"capture.intellicheck.com\",\"port\":\"\",\"pathname\":\"/barcode\",\"search\":\"?token=a6e7c62a-0af0-4a03-9662-131557613d87&version=default&language=en-us\",\"hash\":\"\",\"origin\":\"https://capture.intellicheck.com\",\"ancestorOrigins\":{}}",
        "user_agent": "Mozilla/5.0 (iPhone; CPU iPhone OS 17_5_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/17.5 Mobile/15E148 Safari/604.1"
      },
      {
        "event": 1190,
        "sequence": "2024-06-21 16:52:02.164000+00:00",
        "timestamp": "2024-06-21 16:52:02.164000+00:00",
        "message": "Landing - User clicks start button",
        "url": "{\"href\":\"https://capture.intellicheck.com/?token=a6e7c62a-0af0-4a03-9662-131557613d87&version=default&language=en-us\",\"protocol\":\"https:\",\"host\":\"capture.intellicheck.com\",\"hostname\":\"capture.intellicheck.com\",\"port\":\"\",\"pathname\":\"/\",\"search\":\"?token=a6e7c62a-0af0-4a03-9662-131557613d87&version=default&language=en-us\",\"hash\":\"\",\"origin\":\"https://capture.intellicheck.com\",\"ancestorOrigins\":{}}",
        "user_agent": "Mozilla/5.0 (iPhone; CPU iPhone OS 17_5_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/17.5 Mobile/15E148 Safari/604.1"
      },
      {
        "event": 1180,
        "sequence": "2024-06-21 16:51:55.121000+00:00",
        "timestamp": "2024-06-21 16:51:55.121000+00:00",
        "message": "Landing - /submit/ipqs-trackerid API call made",
        "url": "N/A",
        "user_agent": "N/A"
      },
      {
        "event": 1100,
        "sequence": "2024-06-21 16:51:52.254000+00:00",
        "timestamp": "2024-06-21 16:51:52.254000+00:00",
        "message": "Landing - User has opened text link",
        "url": "{\"href\":\"https://capture.intellicheck.com/?token=a6e7c62a-0af0-4a03-9662-131557613d87&version=default&language=en-us\",\"protocol\":\"https:\",\"host\":\"capture.intellicheck.com\",\"hostname\":\"capture.intellicheck.com\",\"port\":\"\",\"pathname\":\"/\",\"search\":\"?token=a6e7c62a-0af0-4a03-9662-131557613d87&version=default&language=en-us\",\"hash\":\"\",\"origin\":\"https://capture.intellicheck.com\",\"ancestorOrigins\":{}}",
        "user_agent": "Mozilla/5.0 (iPhone; CPU iPhone OS 17_5_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/17.5 Mobile/15E148 Safari/604.1"
      }
    ]
  }
}

Status event code list

The following table shows status event codes and corresponding event messages grouped by page type.

Page	Status Event Code	Event Message
Transaction	100	Transaction type: Portal.
Transaction	105	Transaction type: Capture.
Transaction	110	Transaction type: Direct.
Transaction	405	Message type: <(sms, link, whatsapp, etc.)>
Transaction	500	Document type: Not found.
Transaction	505	Document type: NA_DL.
Transaction	510	Document type: Passport.
Transaction	515	Document type: Other.
(Deprecated) ~~Transaction~~	~~1000~~	~~Transaction - Transaction started.~~
Transaction	1001	URL <client url>
Transaction	1002	User Agent <client user agent>

Landing	1100	User has opened text link.
Landing	1101	Company configured to skip Landing page.
Landing	1105	/user/get-config API call made.
Landing	1110	User taps Privacy Policy link.
Landing	1140	Capture requirements include front.
Landing	1141	Capture requirements include back.
Landing	1142	Capture requirements include barcode.
Landing	1143	Capture requirements include selfie.
Landing	1180	/submit/ipqs-trackerid API call made.
Landing	1190	User clicks start button.

Capture Front	1200	User navigates to front page.
Capture Front	1205	Capture component initializes.
Capture Front	1206	Capture component fails to initialize.
Capture Front / Capture Back	1207	Capture component camera permissions presented to user.
Capture Front / Capture Back	1208	Capture component camera permissions accepted by user.
Capture Front	1210	Front image is captured.
Capture Front	1215	User taps retake image button.
Capture Front	1220	User taps use image button.
Capture Front	1225	/submit/front API call made.

Capture Back	1300	User navigates to back page.
Capture Back	1305	Capture component initializes.
Capture Back	1306	Capture component fails to initialize.
Capture Back	1310	Back image is captured.
Capture Back	1315	User taps retake image button.
Capture Back	1320	User taps use image button.
Capture Back	1325	/submit/back API call made.

Capture Barcode	1400	User lands on barcode page.
Capture Barcode	1405	Capture component initializes.
Capture Barcode	1406	Capture component fails to initialize.
Capture Barcode	1410	Barcode is captured.
Capture Barcode	1425	/submit/barcode API call made.

Biometrics Accept	1500	User navigates to biometric permission page.
Biometrics Accept	1510	User taps Biometric Policy link.
Biometrics Accept	1515	User taps Cancel button.
Biometrics Accept	1520	User taps Continue button.

Capture Selfie	1615	Selfie camera permissions presented.
Capture Selfie	1620	Selfie camera permissions accepted.
Capture Selfie	1625	/submit/selfie API call is made.
Capture Selfie	1630	AuthID missing generated URL.

Complete	1800	User lands on complete page.
Complete	1805	User navigates to supplied redirect URL.
Complete	1810	Something went wrong redirecting to the supplied redirect URL.
Complete	1825	Transaction ended – processing result.
Complete	1830	Transaction processed after abandonment.

404	1900	User navigates to 404 page.
404	1910	User taps Back to Capture button.
Camera Access Denied	1920	User navigates to Camera Access Denied page.
Camera Access Denied	1925	User taps Back to Capture button.
Biometrics Denied	1940	User navigates to Biometrics Denied page.
Biometrics Denied	1945	User taps Back to Biometrics button.
Timeout	1990	User navigates to Timeout page.
Timeout	1995	User navigates to supplied error redirect URL.
Timeout	2000	Something went wrong redirecting to supplied error redirect URL.